Terms and Conditions

RETURN AND REFUND POLICY

Orders for personalised products are not eligible for returns or refunds. Please check your order carefully before placing it, as we cannot issue a refund if we deliver the product as you have ordered online. If you design a product that is illegible due to the colour contrast of the background and font colour that you have selected, we are not responsible for correcting or reprinting the order. Please ensure that you use suitable contrasting colours when designing your product.

Orders for non-personalised products are eligible for return under the 14-day cooling-off period, as per the EU Consumer Directive (not valid for personalised products). However, please note that we do not accept returns outside of this legal requirement. Shipping costs on returns are the responsibility of the customer.

If you wish to cancel or amend an order you have placed, please contact us via email at info@mynametags.be within one hour of placing the order. We do not accept returns for products that are not defective or that have been delivered correctly according to the address provided. If you receive a defective product, please contact us via email at info@mynametags.be with your order number and details of the issue with the product you have received. We aim to respond to emails within seven working days.

For Terms and Conditions regarding delivery, please see our delivery information page.

DISCOUNT CODE TERMS AND CONDITIONS

The discount code given must be entered in the discount code box on the checkout page, if you do not enter the discount code and pay full price for a set of labels, no refund will be issued. If the link is provided please ensure you click on it as this will automatically apply discount. Discount will not show unless you have labels in the basket.

PRIVACY POLICY

We store your customer details (but not card details) for the pupose of facilitating future orders and contacting you with product information. We do not give your personal information to third parties without your express permission.

This website uses Google Ads & Facebook Remarketing Tags

This website uses Google Ads & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example placing an order. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook.

Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to our website. Data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.

You can opt-out of remarketing by visiting the links below:
For Google
For Facebook

TERMS AND CONDITIONS OF WEBSITE USE

Sponsored Content and Regulatory Compliance

If you participate as a brand ambassador or influencer in our Brand Ambassador Program or any short-term collaboration, you must comply with all applicable local regulations regarding sponsored or promoted content. Specifically, you are required to clearly disclose that your content is sponsored or promoted if this is required by your local regulations.

Incorrect Shipping Address:

Please ensure that your shipping address is correct when ordering with My Nametags. If there is an error in your address, please contact us immediately within one hour of placing your order so that we can amend your address. Any changes requested after the first hour may not be accepted as your order may have already been printed and processed. Returns and refunds based on incorrect shipping information are not accepted – customers will therefore need to pay for a new order with correct shipping information.